Driver Care Lead

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  • Location


  • Direction


  • Experience

    3+ years

  • Department

    Driver Care

Uklon is a product IT company which develops a ride-hailing service. Daily, the Uklon expert team pumps up large infrastructure ensuring the interaction between drivers and riders. 
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses and push our ideas! 
Let’s drive the industry together!

Join us as a Driver Care Lead

Hiring process

Introduction, first interview, test assignment and final interview

What our offer includes specifically for this role

    working with products that you use yourself and see the results of your work
    cooperation with a Ukrainian company that competes with well-known global brands on an equal footing
    access to all internal tools and resources of the company necessary to fulfil tasks and achieve goals
    work in a self-sufficient team of professionals
    opportunity for career and professional growth
    a company culture in which everyone is important and valuable and has an influence on processes

How exactly you can influence the developmentof the Company:

● organising the work of the department in order to achieve the objectives set and team results efficiently● coordinating and supervising the activities of Driver Care specialists, optimising internal processes where necessary/implementing new processes● ensuring efficient operation of the entrusted division by distributing workload, optimising/developing the department● participating in staff recruitment● supporting and monitoring the Driver Care training process for specialists to improve their personal and team performance● monitoring Driver Care specialists performance on a regular basis, providing updates to the management team on a weekly/monthly basis● monitoring and analysing the driver performance reports to make decisions on further development of Driver Care

Challenges for six months:

● clearly understand and prioritise processes● achieve monthly and quarterly OKRs● build a motivation system for the department● document all departmental processes in the corporate knowledge base and update them as they become available● maximise the level of product knowledge within the department● achieve weekly close-out of all processes to zero

To achieve the results, you will need:

● 1+ years of experience in Lead/Head positions, participation in large-scale projects● 3+ years of professional experience● experience in successful project management and implementation of new processes in teams of 5+ people● ability to take responsibility for team performance● successful experience with problem solving, communication, and presentation skills,● responsibility, attention to detail and strong leadership skills

How do you manage your working hours?

● 8-hour working day, from 9 a.m. to 6 p.m., Monday to Friday● cooperation in accordance with the legislation of Uzbekistan

How will you level up your skills in Uklon?

● knowledge sharing among the teams (lectures, trainings, mentorship programs)● attending webinars, lectures with the participation of company speakers, etc.

If you are looking for a vibrant and ambitious product company aiming at development and global expansion, if you are ready to further improve your expertise, join the Uklon team.

Send CV through the form:

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