Quality Development Lead

Home > Open postions. Ukraine > Quality Development Lead

  • Location

    Ukraine/Kyiv Gibrid

  • Direction

    Operation

  • Experience

    3+ years

  • Department

    Customer Experience

Uklon is a product IT company which develops a leading ride-hailing service. Daily, Uklon expert team pumps up one of the largest infrastructures on the market of Ukraine and abroad ensuring the interaction between drivers and riders. 
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive the industry together!

Join us as an Quality Development Lead

Hiring process

An introduction, a test assignment (we value your work and time, so we pay for the test assignment) and a final meeting.

What our offer includes specifically for this role

    Arrow
    work with large-scale initiatives aimed at improving the quality of service
    Arrow
    the ability to change current processes and implement your own ideas with the support of an experienced team of like-minded people
    Arrow
    all the necessary resources and tools to implement bold and creative ideas and initiatives
    Arrow
    work with a product that you use yourself and see the results of your work
    Arrow
    transparent growth system in the company, regular performance & salary review
    Arrow
    a company culture in which everyone is valuable, freely expresses their ideas and has an impact on the processes

How exactly you can influence the developmentof the Company:

● developing the processes of service maintenance based on the audit results● organising, controlling and planning the audit process● researching, developing and implementing qualitatively new tools and strategies for auditing operational departments● deriving and forecasting the necessary values of representative audit samples with a certain step in directions and processes● providing internal consultations, mentoring, and specialised training for teammates● achieving the KPI targets set by the head of the department● performing a part of the department head's functions in his/her absence● consolidating and analysing the audit results in the form of recommendations, reporting tables and presentation materials

Challenges for six months:

● develop and approve a strategy to improve the level of satisfaction of teammates● develop and propose a strategy to improve the quality of service of related departments● identify and propose indicators that will reflect the effectiveness of the audit of operational departments● propose steps to improve the audit process of the operational departments● maintain a high level of evaluation of dialogues at the team level – the percentage of appeals should not exceed 2%● adhere to the target values in the sample of dialogues● describe and systemise the process of calibration between auditors and operational departments● create and approve a list of initiatives aimed at improving the level of satisfaction (CSAT based on the results of appeals to the company)

To achieve the results, you will need:

● 3+ years of commercial experience in a similar position● skills in controlling, conducting checks, inspections and audits● experience in effective team management (from 5-8 specialists)● confident professional communication skills for negotiations● developed soft skills: responsibility, autonomy, analytical thinking, high emotional intelligence and adaptability, critical thinking● multitasking, ability to work with a large amount of information

How do you manage your working hours?

● You determine a convenient time for yourself; However, in order to be efficient, we have business hours from 11:00 a.m. to 04:00 p.m.● You choose a convenient format by yourself (office/remotely/mixed), work from any corner of Ukraine and the world● 20 days off for personal needs and 10 days off due to illness (with remuneration)● day off on your birthday as a gift from the Company● day off for blood donation

  • How will you level up your skills in Uklon?

    ● in-house trainings, workshops, hackathons, knowledge sharing, etc.● corporate training● corporate library and subscriptions to information resources● attending webinars, lectures involving company speakers, etc.● personal/team budget for training● English lessons

  • Work (War) — Life Balance

    We are a socially responsible company, so we devote a lot of time to volunteering activities and regularly support team spirit outside of working hours: we take pleasure in exciting team building events, sports competitions, etc. We say no to routine and monotony, so we create the environment where you can really enjoy doing your job. We are fun to be with.

  • Health Care:

    ● corporate health insurance, including for members being abroad

If you are looking for a vibrant and ambitious product company aiming at development and global expansion, if you are interested in using the latest technologies and ready to further improve your expertise, join the Uklon team.

Send CV through the form:

Attach CV (.doc, .docx, .odt, .rtf, .txt, .pdf до 5Mb)

Thanks for applying to Uklon! We’ve received your application!

If we decide to move forward with your application, the Uklon Recruitment Team will reach out to you to discuss next steps.

Can't send form.

Please try again later.