Quality Development Specialist

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  • Location

    Uzbekistan

  • Direction

    Operation

  • Experience

    1+ years

  • Department

    Customer Experience

Uklon is a product IT company which develops a ride-hailing service. Daily, the Uklon expert team pumps up large infrastructure ensuring the interaction between drivers and riders. 
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses and push our ideas! 
Let’s drive the industry together!

Join us as Quality Development Specialist.

Hiring process

Introduction, first interview, test assignment and final interview

What our offer includes specifically for this role

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    realisation, professional growth in a rapidly developing product IT company with ambitious goals in the market of Uzbekistan
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    access to all corporate tools and resources necessary to fulfil tasks and achieve goals
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    working in a self-sufficient team of professionals
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    a corporate culture where everyone is relevant and valued and has an influence on processes

How exactly you can influence the developmentof the Company:

● interacting and auditing with operations departments to handle incoming enquiries from drivers and riders● developing the quality of the process being audited● recording and auditing processes, respecting the established number of contacts for audit● recording and providing direct feedback, error handling● determining the average error score by direction, displaying error details, presenting the results● determining certain KPIs● explaining the reasons for errors, reasons for failure to achieve KPI targets, what has been and will be done to develop service delivery processes

Challenges for three months:

● personal rating of Quality Development Specialist should be at least 80% for the period● improving CSAT scores on chats and calls, a positive trend should be tracked over a three month period

To achieve the results, you will need:

● 1-year experience in a similar position● confident MS Office skills● high-level analytical skills● the ability to deal with large amounts of data● the ability to convey information concisely, clearly and substantively● dialogue skills

How do you manage your working hours?

● 8-hour working day, from 9 a.m. to 6 p.m., Monday to Friday● cooperation in accordance with the legislation of Uzbekistan

How will you level up your skills in Uklon?

● knowledge sharing among the teams (lectures, trainings, mentorship programs)● attending webinars, lectures with the participation of company speakers, etc.

If you are looking for a vibrant and ambitious product company aiming at development and global expansion, if you are ready to further improve your expertise, join the Uklon team.

Send CV through the form:

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