Uklon | Automation Support Engineer Middle

Uklon is a product IT company which develops a leading ride-hailing service. Daily, Uklon expert team pumps up one of the largest infrastructures on the market of Ukraine and abroad ensuring the interaction between drivers and riders.
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive the industry together!

Join us as an Automation Support Engineer Middle.

Hiring process

Introduction, technical and final meeting.
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40arivalat.anaid - we’re here to help!

Drive with Us

What our offer includes specifically for this role

developing your skill set within a team of experts in building business processes in a product company

the opportunity to implement your own ideas within process automation projects in the Company

the opportunity to implement AI into the team’s daily routine

developing a product that you use yourself and see the results of your work

benefiting from fast decision-making and access to all necessary resources

regular performance & salary review

corporate culture where everyone is significant and valuable and has influence on processes

an annual bonus upon achieving company goals

work in a company that is a part of the international VEON group represented in the fields of telecommunications, fintech, mobile, streaming, healthcare, etc.

How exactly you can influence the developmentof the Company:

● resolving incidents, investigating root causes of system failures, technical support to users in Jira and Confluence● configuring, optimizing, and maintaining Jira projects● identifying team needs and implementing configuration changes according to business requirements● implementing and supporting Jira integrations with internal systems (Slack, Service Desk, HiBob, etc.)● setting up automations using Jira Automation and REST API● testing new configurations, verifying automation scenarios, implementing improvements based on metrics● administering Confluence: creating page templates, configuring permissions, integrating with Jira● collaborating with support, development, analytics, and other teams to improve internal processes● creating, updating, and maintaining up-to-date technical documentation

Challenges for three months:

● integrating into the team and familiarizing with the organization of core processes● mastering operational activities at a level of independent task execution, including:
- communicating with users and related teams
- analyzing requests, gathering requirements, and assessing solution feasibility
- setting clear expectations regarding timelines and implementation possibilities
- implementing configuration changes or resolving technical issues ● the ability to work quickly and effectively with team tooling:
- process and documentation support systems (e.g., Jira, Confluence, HiBob, and others)
- integration, automation, and troubleshooting tools ● implementing at least one improvement within a process, tool, or internal support practice

Certainly, we will teach you, but it’s good to have:

● experience in integrating Jira with other systems (Confluence, Slack, Service Desk, CI/CD tools), including setting up webhooks, processing payloads, and configuring OAuth/API keys

To achieve the results, you will need:

● experience in administering Atlassian Jira and Confluence● experience in setting up and supporting processes (creating projects, workflow schemes, etc.)● the ability to identify and resolve Jira/Confluence incidents (logging, analysis, troubleshooting, testing)● experience in working with Jira REST API● experience in working with Automation Rules or similar tools for task automation● understanding Jira Service Management principles, including service projects, SLA, queues, and customer portals● basic scripting skills (Python, Bash, or others)● English proficiency at Intermediate level

How do you manage your working hours?

● Flexible schedule based on role responsibilities● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation.

How will you level up your skills at Uklon?
● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers
Care and support
● Medical insurance in Ukraine● Paid therapy sessions with Pleso● Providing our soldiers in the Armed Forces with gear and medical supplies● Gamification, gifts, giveaways and partner discounts● Sports events and corporate team buildings● Wellness programs with emotional well-being workshops● Relaxing massage weeks in the office● Promo codes for Uklon rides
Regular Sport Activities:
● Uklon Football – weekly● Uklon Online & Offline Yoga – weekly● Corporate discounts and partial compensation for sports activities.
Corporate social responsibility
Uklon is a socially responsible business and ranks among the Top 10 largest donors supporting the Defense Forces and humanitarian initiatives among Ukrainian businesses in the IT and telecommunications sector.

The total amount of Uklon’s financial support and investments, including the company’s corporate contributions and charitable donations from its founders, in support of the Armed Forces of Ukraine, volunteer movements, CSR projects, and charitable initiatives, amounted to over 230 million UAH for the period from January 2022 to July 2025. The company is also among the most responsible taxpayers in the IT sector, having paid 680 million UAH in taxes based on its 2024 operating results.

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Reach us at au.moc.nolku%40sboj