How exactly you can influence the developmentof the Company:

Managing external research:● planning and conducting external CX research for all business units ● conducting BHT, ad recall, and other brand and experience studies ● defining research objectives in collaboration with BU and CX teams
Working with research partners:● collaborating with research agencies and external vendors ● preparing technical assignments, briefs, and research methodologies ● monitoring the quality of fieldwork and research outcomes
Mystery shopping (in-house):● independently organizing and conducting mystery shopping studies ● developing scenarios, checklists, and evaluation criteria ● analyzing mystery shopping results across services and channels
Analysis and interpretation of results:● analyzing quantitative and qualitative research data ● identifying key experience drivers and areas for improvement ● generating clear insights and recommendations for the business
Presenting results and recommendations:● preparing reports, presentations, and conclusions for BU and CX teams ● presenting research findings to stakeholders ● explaining the impact of research results on CX and business metrics
Supporting CX initiatives:● providing insights to CX Performance and CX Architecture teams ● supporting the development of CX initiatives based on research findings ● ensuring research results are used in decision-making processes
CX research standards and development:● developing approaches and standards for conducting CX research ● ensuring comparability of results across BUs and time periods ● supporting a unified company research framework

Challenges for three months:

Managing external research data and insights:● forming and structuring insights from various studies (MS / Ad Recall / BHT)
Understanding external and internal research processes and Uklon’s operational processes:● becoming familiar with the RACI Insurance Platform ● becoming familiar with Uklon’s key processes and cross-unit collaboration ● identifying bottlenecks and areas for improvement in collaboration processes ● becoming familiar with the Handbook
Successfully conducting Mystery Shopper research:● preparing briefs ● developing questionnaires and research scenarios
budgeting ● engaging mystery shoppers ● organizing and conducting the fieldwork stage ● preparing analytics and summarizing results ● preparing presentations and recommendations for the business

To achieve the results, you will need:

● at least 2 years of experience working with research, understanding research methodologies, and managing external research projects (Mystery Shopper, Ad Recall, BHT, Conjoint Analysis) ● the ability to identify issues based on data analysis and develop initiatives aimed at improving service quality and operational processes ● experience in structuring large volumes of information and preparing concise, insightful presentations to support management decision-making ● strong communication, negotiation, and presentation skills, storytelling skills, as well as systematic and analytical thinking

How do you manage your working hours?

● Flexible schedule based on role responsibilities● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation