Uklon | Customer Lifecycle Specialist Senior

Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, and the Uklon Travel bus ticket booking service.
As of April 2026, the Uklon service is available in 27 cities across Ukraine and at the Bukovel tourist complex. The company also operates in Tashkent, Uzbekistan.
We create high-load products with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive the industry together!

Join us as a Customer Lifecycle Specialist Senior.
In this role, you will help gain a deeper understanding of the Uklon driver journey, from registration to the first ride and beyond: analyzing the activation funnel, investigating churn drivers, identifying early churn signals, and delivering data-driven recommendations to increase retention and improve the effectiveness of the loyalty program in Ukraine and expansion markets. This is a role with real impact on the product and key business metrics.

Hiring process

Acquaintance, test assignment (we value your work and time, so we pay for the test assignment) and technical meeting.
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40kuilyrvah.anilativ - we’re here to help!

What our offer includes specifically for this role

growing together with a leading technology company that is a national leader of Ukraine’s IT market.

working in a dynamic environment where your ideas are instantly transformed into real projects and systemic changes.

influencing the business results of the Company serving more than 7 million Ukrainians and contributing to the development of business processes for new service.

the opportunity to use advanced technological solutions to build CRM mechanisms.

gaining experience working with Big Data - drawing conclusions and making decisions solely based on large-scale data sets.

regular performance & salary review.

an annual bonus upon achieving company goals.

working in the company that is part of the international VEON group represented in the fields of telecommunications, fintech, mobile, streaming, healthcare, etc.

How exactly you can influence the developmentof the Company:

● designing and developing a unified lifecycle model for different customer types● shaping and implementing platform lifecycle standards (structure, approaches, best practices)● developing automation flows (event-based scenarios, triggers, communication orchestration)● designing and supporting experiments to evaluate the impact of lifecycle solutions● collaborating with BI/data teams to build dashboards, models, and analytical insights● partnership interaction with Business Units (BU) to adapt lifecycle solutions to specific business contexts● ensuring adoption of lifecycle solutions within BUs without compromising quality and standards● developing and maintaining documentation (lifecycle playbooks, patterns, frameworks)

Challenges for six months:

1. Onboarding and understanding the system● fully immersing yourself in lifecycle processes, channels, segments● understanding key metrics (retention, LTV, conversion)● becoming familiar with current lifecycle maps across the main Business Units 2. Collaboration with Business Units● establishing regular collaboration with key Business Units● aligning lifecycle priorities and areas of impact 3. Lifecycle analysis and audit● conducting an audit of existing lifecycle mechanisms● identifying 3-5 key gaps or growth opportunities● preparing specific recommendations 4. Initial initiatives● launching 1-2 lifecycle initiatives or experiments● defining clear KPIs and evaluating results

To achieve the results, you will need:

● experience in building end-to-end lifecycle models (onboarding → retention → reactivation → churn) in B2C and B2B environments● practical experience in working with lifecycle as a system rather than separate campaigns (structure, logic, and connections between stages)● experience in designing and analyzing experiments (A/B tests, holdout groups, baselines) with an understanding of cause-and-effect relationships● strong analytical skills: cohort analysis, retention curves, LTV, unit economics● experience in collaborating with BI/data teams (task definition, working with data, interpreting results)● experience in building automation processes (event-based communications, triggers, scenarios, orchestration)● experience in working with CRM/CDP/communication platforms (Infobip, Braze, SFMC, etc.)● experience in collaborating cross-functionally with product, marketing, development, and other teams● experience in creating methodologies/standards/playbooks – a strong advantage● English proficiency at B1 level

How do you manage your working hours?

● Flexible schedule based on role responsibilities.● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

How will you level up your skills at Uklon?
● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers
Care and support
● Medical insurance in Ukraine● Paid therapy sessions with Pleso● Providing our soldiers in the Armed Forces with gear and medical supplies● Gamification, gifts, giveaways and partner discounts● Sports events and corporate team buildings● Wellness programs with emotional well-being workshops● Relaxing massage weeks in the office● Promo codes for Uklon rides
Regular Sport Activities:
● Uklon Football – weekly● Uklon Online & Offline Yoga – weekly● Corporate discounts and partial compensation for sports activities.
Corporate social responsibility
Uklon is a socially responsible business and ranks among the Top 10 largest donors supporting the Defense Forces and humanitarian initiatives among Ukrainian businesses in the IT and telecommunications sector.

The total amount of Uklon’s financial support and investments, including the company’s corporate contributions and charitable donations from its founders, in support of the Armed Forces of Ukraine, volunteer movements, CSR projects, and charitable initiatives, amounted to over 230 million UAH for the period from January 2022 to July 2025. The company is also among the most responsible taxpayers in the IT sector, having paid 680 million UAH in taxes based on its 2024 operating results.

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Reach us at au.moc.nolku%40sboj