Uklon | Delivery CRM Specialist

Uklon is a technology company that developed the eponymous mobile application.

Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries — Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.
Let’s drive your career forward!

Join us as a Delivery CRM Specialist

Hiring process

Acquaintance, test assignment (we pay for it, because we value your work and time), and technical meeting.
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40kuilyrvah.anilativ - we’re here to help!

What our offer includes specifically for this role

influencing the Company’s business results and contributing to the development of business processes for Uklon Delivery products

growing with a leading technology company that is a national leader in Ukraine’s IT market

working in a dynamic environment where your ideas quickly turn into real projects and lasting changes

the opportunity to use modern technology solutions to build CRM mechanisms

gaining experience in working with Big Data - drawing insights and making decisions based only on large datasets

work in a company that is a part of the international VEON group represented in the fields of telecommunications, fintech, mobile, streaming, healthcare, etc.

a transparent career progression framework and timely and regular Performance Review

a bonus subject to the achievement of company goals

corporate culture where everyone is valued and has an impact on processes

How exactly you can influence the developmentof the Company:

- setting up and launching CRM campaigns: running, monitoring, and managing CRM initiatives at every stage of the customer lifecycle
- working on customer base segmentation by creating and updating behavioral and transactional segments using SQL and internal analytics tools
- managing customer retention tools
- conducting A/B tests to improve conversion rates and engagement
- analyzing the effectiveness of launched initiatives by tracking key metrics (Retention, Open Rate, CTR, Conversion Rate, etc.), gathering analytics, and preparing recommendations for optimizing ongoing campaigns
- monitoring the competitive landscape by systematically analyzing competitors’ marketing activities and CRM campaigns in the market and proposing countermeasures

Challenges for three months:

- successfully completing onboarding and becoming familiar with existing CRM approaches, customer retention tools, customer base segmentation, data, and reports
- conducting at least 5 successful A/B tests and analyzing their effectiveness to improve conversion rates and engagement in the assigned area
- launching, monitoring, managing, and evaluating the effectiveness of 3–5 CRM mechanisms at different stages of the customer lifecycle

To achieve the results, you will need:

- advanced proficiency in Excel/Google Sheets
- hands-on experience managing the customer lifecycle as a system rather than separate campaigns (structure, logic, connections between stages)
- experience in designing and analyzing experiments (A/B, holdout, baseline), with an understanding of cause-and-effect relationships, the ability to calculate business impact
- strong analytical skills: cohort analysis, retention curves, LTV
- experience in working cross-functionally (BI/data, product, marketing, analytics, development teams)
- understanding of automation approaches (event-based communications, triggers, scenarios, orchestration)
- experience in working with CRM/CDP/communication platforms (Infobip, Braze, SFMC, etc.)
- experience in working cross-functionally (BI/data, product, marketing, analytics, development teams)
- SQL experience would be a plus
- experience in working with marketplaces, SaaS products would be an advantage
- English proficiency at B1+ level

How do you manage your working hours?

- Flexible schedule based on role responsibilities- Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

How will you level up your skills at Uklon?
● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers
Care and support
● Medical insurance in Ukraine
● Paid therapy sessions with Pleso
● Providing our soldiers in the Armed Forces with gear and medical supplies
● Gamification, gifts, giveaways and partner discounts
● Sports events and corporate team buildings
● Wellness programs with emotional well-being workshops
● Relaxing massage weeks in the office
● Promo codes for Uklon rides
● Corporate discounts and partial compensation for sports activities
Corporate social responsibility
Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.

Send CV through the form:

Questions, suggestions, or details about our open roles - we’re always here to help
au.moc.nolku%40sboj