Helpdesk Administrator Junior

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  • Location

    Ukraine

  • Platform

    Information Systems

  • Experience

    1+ years

  • Unit

    Information Systems

Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, and the Uklon Travel bus ticket booking service.
As of April 2026, the Uklon service is available in 27 cities across Ukraine and at the Bukovel tourist complex. The company also operates on Uzbekistan.
We create high-load products with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive your career forward!

Join us as a Helpdesk Administrator Junior

Hiring process

Acquaintance and final meeting.
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40arivalat.anaid - we’re here to help!

What our offer includes specifically for this role

    work in a company that is a part of the international VEON group represented in the fields of telecommunications, fintech, mobile, streaming, healthcare, etc.

    becoming part of a Ukrainian company focused on developing and implementing innovative solutions

    the opportunity to work with modern MDM services, AI solutions and technology

    fast decision-making and access to all the necessary resources

    growing with the Company according to your individual development plan

    regular performance & salary review

    corporate culture where everyone is valuable, recognized, and has influence on processes

    an annual bonus subject to the achievement of company goals

How exactly you can influence the developmentof the Company:

● managing user accounts, permissions, and access control● setting up employee workstations● providing technical support and user consultations, conducting onboarding● maintaining technical documentation● conducting equipment inventory checks● configuring and maintaining basic infrastructure services● diagnosing and monitoring office equipment

Challenges for three months:

● becoming familiar with the Company’s key processes and becoming part of the team ● learning the architecture of the company's internal services ● confidently handling typical user requests, escalating only complex or non-standard cases to senior colleagues

To achieve the results, you will need:

● knowledge of basic network topologies and protocols ● knowledge of computer hardware and the ability to diagnose hardware-related issues ● knowledge of operating systems (Windows, macOS, Linux) ● strong communication skills and an interest in self-development ● ability to prioritize tasks and make quick decisions ● English proficiency at Intermediate level or above

How do you manage your working hours?

● Flexible schedule based on role responsibilities● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

  • ● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers

  • ● Medical insurance in Ukraine
    ● Paid therapy sessions with Pleso
    ● Providing our soldiers in the Armed Forces with gear and medical supplies
    ● Gamification, gifts, giveaways and partner discounts
    ● Sports events and corporate team buildings
    ● Wellness programs with emotional well-being workshops
    ● Relaxing massage weeks in the office
    ● Promo codes for Uklon rides
    ● Corporate discounts and partial compensation for sports activities

  • Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.

If you're looking for a dynamic and ambitious product company focused on growth and global expansion, passionate about cutting-edge technologies, and eager to reveal your inner drive — join Uklon team!

*We value every application and aim to provide feedback within 7 business days. If you haven’t received a response - don’t worry: it simply means there wasn’t a match with the position this time.
If you don’t see an email from us - please check your Spam folder or other inbox tabs. Sometimes our messages end up there.Thank you for choosing Uklon. See you soon!

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