Lead Business Process Analyst

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  • Location

    Ukraine

  • Platform

    Information Systems

  • Experience

    5+ years

  • Unit

    Business Processes and Corporate Systems

Uklon is a technology company that developed the eponymous mobile application.

Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries — Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Let’s drive your career forward!

Join us as a Lead Business Process Analyst.

Hiring process

Introduction, first interview and final meeting.
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40aziz.aiirelav - we’re here to help!

What our offer includes specifically for this role

    Work in a company that is a part of the international VEON group represented in the fields of telecommunications, fintech, mobile, streaming, healthcare, etc.

    The opportunity to lead and develop a strong team of Business Process Analysts and increase the company’s process maturity

    The chance to shape the growth of the company whose products you use yourself and that competes on equal footing with well-known global brands

    Clear, tangible impact on the company’s overall success

    Freedom to make decisions, without micromanagement or unnecessary bureaucracy

    Opportunities for professional growth and career development within the company

    Access to cutting-edge technology, including a modern tech stack, advanced enterprise systems, and AI-powered tools

    Direct involvement in the company’s international expansion into new markets

    Regular performance and salary reviews

    An annual bonus based on the achievement of company goals

    A company culture where everyone is valued and can influence processes.

How exactly you can influence the developmentof the Company:

- Team leadership: prioritizing tasks, balancing workloads, and supporting the professional development of the Business Process Analysts team- Quality assurance: reviewing AS-IS/TO-BE process models, proposed process solutions, and key team deliverables- End-to-end ownership of complex initiatives: personally leading the most complex and strategically important business process initiatives- Identifying and prioritizing business initiatives: identifying process improvements with the greatest impact on efficiency, costs, risks, and business outcomes- Aligning business processes with company OKRs: understanding how process changes contribute to corporate objectives and shaping initiatives that directly support their achievement- Stakeholder management: facilitating discussions, challenging business requests, and aligning stakeholders on solutions and TO-BE processes- Driving automation and change implementation: defining business requirements, collaborating with technical teams, and ensuring that changes deliver the expected results

Challenges for six months:

-  The team consistently follows a unified approach, delivering work with predictable quality and speed.
-  A prioritized pipeline of process improvement initiatives is established and maintained, with clear business impact for each initiative.
-  Measurable results are achieved from implemented changes.
-  Process initiatives are systematically aligned with the company’s OKRs and business priorities.
-  Analysts demonstrate greater autonomy and maturity, reducing the Lead’s involvement in day-to-day operational oversight.
-  A clear roadmap for the next six months is developed to guide the growth and development of the Process Management function.

To achieve the results, you will need:

- 5+ years of experience in business process analysis and end-to-end process improvement.- Strong end-to-end and business-oriented thinking, with the ability to analyze processes across functions, systems, and teams; identify root causes, bottlenecks, and dependencies; and link process changes to measurable business outcomes.- High level of autonomy and ownership.- Strong stakeholder management and facilitation skills, including experience working with stakeholders at different levels, facilitating complex discussions and workshops, challenging business requests, and managing conflicting requirements.- Hands-on leadership experience, including reviewing team deliverables, supporting complex process analysis cases, establishing quality standards, developing analysts, and ensuring consistent team performance.- Experience working with process metrics and understanding their impact on business outcomes.- Understanding and practical application of change management approaches.- Experience with business process automation and collaboration with technical teams.- Hands-on experience using AI tools with demonstrable business impact.

How do you manage your working hours?

- Flexible schedule based on role responsibilities- Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

  • ● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers

  • ● Medical insurance in Ukraine
    ● Paid therapy sessions with Pleso
    ● Providing our soldiers in the Armed Forces with gear and medical supplies
    ● Gamification, gifts, giveaways and partner discounts
    ● Sports events and corporate team buildings
    ● Wellness programs with emotional well-being workshops
    ● Relaxing massage weeks in the office
    ● Promo codes for Uklon rides
    ● Corporate discounts and partial compensation for sports activities

  • Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.

If you're looking for a dynamic and ambitious product company focused on growth and global expansion, passionate about cutting-edge technologies, and eager to reveal your inner drive — join Uklon team!

*We value every application and aim to provide feedback within 7 business days. If you haven’t received a response - don’t worry: it simply means there wasn’t a match with the position this time.
If you don’t see an email from us - please check your Spam folder or other inbox tabs. Sometimes our messages end up there.Thank you for choosing Uklon. See you soon!

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