How exactly you can influence the developmentof the Company:

● developing and executing the long-term Loyalty & Engagement strategy, including loyalty programs, customer engagement, and gamification across Uklon ecosystem products and markets according to the Company's business objectives● managing the business performance of Loyalty & Engagement initiatives by planning and controlling marketing investments, evaluating unit economics, and achieving agreed business KPIs ● defining and developing the Customer Value Proposition for loyalty programs across products, segments, and target audiences, ensuring relevant customer value and strengthening the ecosystem’s competitive advantage ● designing, testing, implementing, and scaling mechanisms aimed at increasing LTV, Retention, Frequency, product penetration, and the overall business performance of ecosystem products ● advancing a data-driven approach to Loyalty & Engagement through market and customer behavior analysis, evaluating initiative performance, and developing hypotheses and recommendations to support product and business growth ● building effective cross-functional collaboration with Product, Marketing, Analytics, Tech teams, and Business Units to enhance loyalty tools, automate processes, personalize communications, and improve the customer experience ● ensuring the implementation and scaling of loyalty tools across Business Units while maintaining consistent standards, a high-quality customer experience, and seamless integration across ecosystem products ● leading, developing, and mentoring the Loyalty & Engagement team by building functional expertise and promoting a culture of data-driven decision-making, experimentation, and continuous improvement

Challenges for six months:

● strengthening the Loyalty & Engagement function by laying the foundation for a best-in-class loyalty program among Ukrainian digital services, while providing effective team leadership and cross-functional collaboration ● conducting an audit and implementing a systematic approach to managing the Loyalty & Engagement function, including its structure, portfolio of tools, CVP, prioritization, processes, KPIs, and reporting ● developing and presenting a 12-month strategy for the evolution of loyalty tools and programs to support the objectives of Uklon’s products and expansion markets ● deepening the integration of the loyalty program into Product Customer Lifecycles and building a framework for measuring its business impact, including promotional investment savings

To achieve the results, you will need:

● at least 2 years of hands-on experience in launching, developing, and managing loyalty programs ● at least 4 years of experience in product marketing ● hands-on experience in leading, developing, and mentoring a marketing team ● experience in managing multiple projects simultaneously and collaborating cross-functionally with Product, Tech, and Marketing teams ● the ability to work with unit economics, P&L, business cases, and analytics tools ● in-depth understanding of current loyalty trends and gamification techniques (experience launching games would be an advantage) ● experience in managing the customer lifecycle (CLC) and developing partnership programs ● English proficiency at B2 level

How do you manage your working hours?

● Flexible schedule based on role responsibilities● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation