Uklon | Merchant Success Specialist

Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, and the Uklon Travel bus ticket booking service.
As of April 2026, the Uklon service is available in 27 cities across Ukraine and at the Bukovel tourist complex. The company also operates on Uzbekistan.
We create high-load products with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive your career forward!

Join us as a Merchant Success Specialist

Hiring process

Acquaintance, technical and final meeting
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40oklaf.anyrad - we’re here to help!

What our offer includes specifically for this role

working in a company that is part of the international VEON Group (telecom, fintech, mobile, streaming, healthcare, and other areas)

joining a team working with a recognizable product with no equivalent in the Delivery sector in Ukraine

the opportunity to strengthen your skill set and develop across different areas: BizDev, Account, Sales

a direct opportunity to influence the product “today” and see the results of your work as early as “tomorrow”

a quarterly team bonus based on performance

regular performance & salary review

corporate culture where every employee is valuable and recognized

support for and implementation of your ideas and initiatives

work in a company that is a part of the international VEON group represented in the fields of telecommunications, fintech, mobile, streaming, healthcare, etc.

How exactly you can influence the developmentof the Company:

● conducting the full onboarding and technical setup of new partners ● analyzing the business needs of the existing portfolio and driving the adoption of new Uklon Delivery features and services to increase monthly order volumes across existing accounts ● systematically monitoring performance metrics (efficiency, order dynamics, SLA compliance, engagement levels) and proactively implementing retention measures when churn risks are identified ● managing and resolving complex operational, financial, and technical partner incidents in collaboration with Operations, Product, Support, Finance, and Sales teams ● collecting, structuring, and translating partner feedback into specific initiatives to improve products and processes ● identifying opportunities for business expansion (upsell, cross-sell, introduction of new products/services) and implementing them independently or in collaboration with the Sales team ● ensuring a high level of customer satisfaction (NPS / CSAT) and building long-term strategic partnerships ● maintaining the CRM system, keeping Account Plans up to date, and managing contractual documentation

Challenges for three months:

● successful onboarding (getting to know the team, product, goals, metrics, and tasks) ● getting familiar with the partner portfolio ● independently managing incidents and collaborating cross-functionally (establishing effective operational collaboration with the Operations, Product, Support, Finance, and Sales teams to quickly resolve partner cases) ● maintaining current order volumes across your Mid-Market portfolio (Food, Non-Food, HoReCa)

To achieve the results, you will need:

● at least 2 years of experience in Customer Success, Account Management, Sales, or Business Development (B2B) ● strong relationship management, stakeholder communication, and cross-functional collaboration skills (Operations, Product, Support, Finance) ● experience in managing multiple accounts simultaneously, a customer-focused approach, and strong problem-solving skills ● analytical mindset, with the ability to interpret performance metrics and identify growth opportunities ● focus on retention and expansion, with a high level of personal ownership and accountability ● excellent presentation and business review facilitation skills ● confident user of CRM systems (Salesforce, HubSpot, NetHunt, Pipedrive, or similar) and Excel / Google Sheets ● English – Intermediate

How do you manage your working hours?

● Flexible schedule based on role responsibilities● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

How will you level up your skills at Uklon?
● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers
Care and support
● Medical insurance in Ukraine
● Paid therapy sessions with Pleso
● Providing our soldiers in the Armed Forces with gear and medical supplies
● Gamification, gifts, giveaways and partner discounts
● Sports events and corporate team buildings
● Wellness programs with emotional well-being workshops
● Relaxing massage weeks in the office
● Promo codes for Uklon rides
● Corporate discounts and partial compensation for sports activities
Corporate social responsibility
Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.

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