Uklon | Account Manager

Uklon is a product IT company which develops a leading ride-hailing service. Daily, Uklon expert team pumps up one of the largest infrastructures on the market of Ukraine and abroad ensuring the interaction between drivers and riders.
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive the industry together!

Join us as Account Manager

Hiring process

Introduction and final meeting.
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40okneiikina.aravrav - we’re here to help!

Drive with Us

What our offer includes specifically for this role

joining the team at the stage of active development of an innovative product with no analogues in Delivery in Ukraine

the opportunity to expand professional networking and experience while working with top players in the e-commerce market

the ability to directly influence the product “today” and see the results of your efforts as early as “tomorrow”

implementing your skillset in the fastest-growing e-commerce segment, in a product that is a trendsetter on the market

the opportunity to gain experience and networking while working with the Uklon expert community

receiving support for your ideas and initiatives and bringing them to life

immersing into a corporate culture that considers each employee important and valuable

regular performance & salary review

How exactly you can influence the developmentof the Company:

● providing full-cycle client support: signing contracts and supplementary agreements, connecting to our service, onboarding calls before the start of cooperation, further communication and solving client issues● developing clients: identifying growth opportunities and conducting negotiations accordingly● achieving department goals by scaling cooperation with clients● analysing current client needs and proposing product improvement ideas● ensuring accurate and timely document flow● day-to-day operational tasks (maintaining the CRM system, working with Tableau and other internal tools)

Challenges for three months:

● successful onboarding into the team and company, learning the product and processes● successful transfer of the current client pool to independent management and development (introduction, transition of communication, access handover)● providing growth point proposals for each client assigned to the specialist

To achieve the results, you will need:

● at least 2 years of experience in customer service / account management / B2B partnerships● strong communication and negotiation skills, building long-term relationships with clients/partners● experience in working with analytics and reporting (Tableau / PowerBI / Looker Studio, etc.)● confident documentation skills: contracts, supplementary agreements, certificates, reconciliation statements● experience in independently creating commercial offers and presentations for clients/partners● experience in interacting with the product team and understanding the basic elements of IT products● understanding the car parts and products market (key players, business models, processes) will be a strong advantage● experience in working with task management systems (Jira, Trello, etc.) will be a plus● experience in working with CRM systems will be a plus

How do you manage your working hours?

● Flexible schedule with required collaboration hours from 11:00 to 16:00● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

How will you level up your skills at Uklon?
● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers
Care and support
● Medical insurance in Ukraine● Paid therapy sessions with Pleso● Providing our soldiers in the Armed Forces with gear and medical supplies● Gamification, gifts, giveaways and partner discounts● Sports events and corporate team buildings● Wellness programs with emotional well-being workshops● Relaxing massage weeks in the office● Promo codes for Uklon rides
Regular Sport Activities:
● Uklon Football – weekly● Uklon Online & Offline Yoga – weekly● Corporate discounts and partial compensation for sports activities.
Corporate social responsibility
Since 2014, Uklon has been actively supporting the Ukrainian army and volunteer community. We are a long-term partner of the Come Back Alive Foundation and, since 2022, have provided monthly financial support to the Serhiy Prytula Foundation. We also regularly organize and contribute to fundraising efforts, focusing on drones — so they fight, not people.
To engage the Uklon rider community in charity, we’ve added one-time and recurring donation features to the app.

Send CV through the form: