Uklon | Account Specialist

Uklon is a product IT company which develops a leading ride-hailing service. Daily, Uklon expert team pumps up one of the largest infrastructures on the market of Ukraine and abroad ensuring the interaction between drivers and riders.
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive the industry together!

Join us as an Account Specialist in Kyiv

Hiring process

Introduction, test assignment (we value your work and time, so we pay for the test assignment) and a technical meeting.
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40kuilyrvah.anilativ - we’re here to help!

Drive with Us

What our offer includes specifically for this role

join the team at the stage of active development of an innovative product that has no analogues in the field of Delivery in Ukraine

work with the largest market players: key partners of the Ukrainian e-commerce market

the ability to directly influence the product ‘today’ and see the result of your work ‘tomorrow’

approach to building processes using modern IT solutions

the opportunity to improve your skillset in working with the Uklon community of experts

support and implementation of your ideas and initiatives

regular performance & salary review

a company culture where everyone is important and valuable and has an impact on the processes

How exactly you can influence the developmentof the Company:

● provide a full cycle of customer support: signing agreements and supplementary agreements, connecting to our service, pre-launch calls, further communication and resolving customer issues● increase the volume of deliveries by identifying growth points, launching initiatives and preparing individual business proposals for partners● reduce customer churn through personalised loyalty programmes and preventive retention strategies● coordinate internal teams (product, marketing, operations, integrations) to implement customer initiatives and integrate Uklon Delivery into customer business processes● ensure correct and timely document flow● analyse key metrics using Tableau, Power BI to identify growth opportunities● keep CRM up to date

Challenges for three months:

● full integration into the team and mastering internal processes● propose development plans for the TOP-10 partners with the first results of delivery growth (min +15%)● start negotiations with a partner (min 1) from the wishlist with an agreement to start cooperation

To achieve the results, you will need:

● at least 2 years of experience in B2B negotiations in the field of e-commerce, FMCG or food delivery in the Ukrainian market● strong communication and negotiation skills, building long-term relationships with clients/partners● advanced level of Excel/Google Sheets: formulas, summary tables, financial and operational calculations● experience with analytics and reporting (Tableau/PowerBI/Looker Studio, etc.)● confident skills in working with documentation: contracts, supplementary agreements, certificates, certificates of mutual settlements● ability to analyse the effectiveness of partnerships and prepare business proposals based on data● experience of interaction with the product team and understanding of the basic essence of IT products● experience with CRM systems will be a plus● experience with task management systems (Jira, Trello, etc.) will be a plus

How do you manage your working hours?

● Flexible schedule with required collaboration hours from 11:00 to 16:00● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

How will you level up your skills at Uklon?
● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers
Care and support
● Medical insurance in Ukraine● Paid therapy sessions with Pleso● Providing our soldiers in the Armed Forces with gear and medical supplies● Gamification, gifts, giveaways and partner discounts● Sports events and corporate team buildings● Wellness programs with emotional well-being workshops● Relaxing massage weeks in the office● Promo codes for Uklon rides
Regular Sport Activities:
● Uklon Football – weekly● Uklon Online & Offline Yoga – weekly● Corporate discounts and partial compensation for sports activities.
Corporate social responsibility
Uklon is a socially responsible business and ranks among the Top 10 largest donors supporting the Defense Forces and humanitarian initiatives among Ukrainian businesses in the IT and telecommunications sector.

The total amount of Uklon’s financial support and investments, including the company’s corporate contributions and charitable donations from its founders, in support of the Armed Forces of Ukraine, volunteer movements, CSR projects, and charitable initiatives, amounted to over 230 million UAH for the period from January 2022 to July 2025. The company is also among the most responsible taxpayers in the IT sector, having paid 680 million UAH in taxes based on its 2024 operating results.

Send CV through the form:

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Reach us at au.moc.nolku%40sboj