Uklon | Account Specialist (Food Retail)

Uklon is a product IT company which develops a leading ride-hailing service. Daily, Uklon expert team pumps up one of the largest infrastructures on the market of Ukraine and abroad ensuring the interaction between drivers and riders.
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive the industry together!

Join us as an Account Specialist in Kyiv.

Hiring process

Hiring process: Introduction, technical and final meetings.
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40kuilyrvah.anilativ -we’re here to help!

Drive with Us

What our offer includes specifically for this role

joining the team at the stage of active development of an innovative product that has no analogues in the Delivery domain in Ukraine

working with the largest market players: key partners of the Food Retail market of Ukraine

the opportunity to directly influence the product “today” and see the result of your work “tomorrow”

building processes using modern IT solutions

the opportunity to enhance your skillset by working with the Uklon expert community

receiving support in implementing your ideas and initiatives

regular performance & salary review

corporate culture in which everyone is significant, valuable, and has an impact on processes

How exactly you can influence the developmentof the Company:

● managing relationships with a portfolio of top partners and developing strategic growth plans for 6-12 months● managing the full account lifecycle: from deep onboarding to ongoing strategic support● coordinating internal teams (product, operations, marketing) to implement partner initiatives and drive business growth● identifying new growth opportunities and launching initiatives to increase order volumes● preparing unique business proposals at the level of owners or top management of partners● initiating partnership projects and integrations to strengthen Uklon Delivery’s presence in partners’ business processes● conducting systematic analysis of the active partner base and developing retention strategies● applying a personalized approach in cooperation: adapting terms, implementing new services, introducing product updates● regularly analyzing partners’ key metrics and account performance● using upselling and cross-selling tools to increase revenue● developing and implementing individual loyalty programs for top partners● maintaining up-to-date information in CRM and managing commercial documentation● working deeply with analytics to identify growth opportunities● preparing strategic reports for management with progress analysis and recommendations

Challenges for three months:

● becoming familiar with internal processes, the product, and the team● getting acquainted with the portfolio of assigned partners and their performance indicators● developing growth plans for the TOP-3 partners and starting their implementation● achieving at least 90% of the Food Retail direction KPI

To achieve the results, you will need:

● at least 3 years of experience in working with key corporate clients in B2B (Retail)● experience in managing a portfolio with a high share of strategic accounts● a high level of negotiation skills, including experience in negotiating with top management and business owners● expertise in clients’ strategic development and building long-term partnership relationships● the ability to analyze large volumes of data to make data-driven decisions that drive partner performance growth● experience in working with large contracts, commercial proposals, marketing activations● excellent knowledge of CRM systems, task management tools, and document workflow● systemic thinking, the ability to work with large volumes of data and build well-grounded recommendations● understanding of product IT solutions, integration principles, and service customization capabilities for clients (will be an advantage)

How do you manage your working hours?

● Flexible schedule with required collaboration hours from 11:00 to 16:00● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

How will you level up your skills at Uklon?
● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers
Care and support
● Medical insurance in Ukraine● Paid therapy sessions with Pleso● Providing our soldiers in the Armed Forces with gear and medical supplies● Gamification, gifts, giveaways and partner discounts● Sports events and corporate team buildings● Wellness programs with emotional well-being workshops● Relaxing massage weeks in the office● Promo codes for Uklon rides
Regular Sport Activities:
● Uklon Football – weekly● Uklon Online & Offline Yoga – weekly● Corporate discounts and partial compensation for sports activities.
Corporate social responsibility
Uklon is a socially responsible business and ranks among the Top 10 largest donors supporting the Defense Forces and humanitarian initiatives among Ukrainian businesses in the IT and telecommunications sector.

The total amount of Uklon’s financial support and investments, including the company’s corporate contributions and charitable donations from its founders, in support of the Armed Forces of Ukraine, volunteer movements, CSR projects, and charitable initiatives, amounted to over 230 million UAH for the period from January 2022 to July 2025. The company is also among the most responsible taxpayers in the IT sector, having paid 680 million UAH in taxes based on its 2024 operating results.

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