Uklon | Content Care Specialist Senior

Uklon is a product IT company which develops a leading ride-hailing service. Daily, Uklon expert team pumps up one of the largest infrastructures on the market of Ukraine and abroad ensuring the interaction between drivers and riders.
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive the industry together!

Join us as a Content Care Specialist Senior.

Hiring process

Introduction, team interview, test task and final meeting.
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40yilamah.aisatsana - we’re here to help!

Drive with Us

What our offer includes specifically for this role

tangible impact on customer experience – you’ll be able to see how the processes you implement improve customer satisfaction in real time

the opportunity to work in a hypothesis-testing format, to validate ideas, explore new approaches, and see the results of your work in practice

the room for initiative and implementation of best practices

participation in developing AI-driven processes, gaining unique experience that will become a strong foundation for future growth

transparent growth system within the Company, timely and regular Performance Review

annual bonus upon achieving goals of the Company

corporate culture where everyone is significant, valued, and has impact on processes

How exactly you can influence the developmentof the Company:

● collecting, analyzing and structuring information about processes, products, and user interaction scenarios● developing and visualizing action algorithms (decision trees, process flows, scenarios)● preparing and editing content for the knowledge base (instructions, templates, guidelines)● creating tests and knowledge checks based on the described materials● monitoring content relevance, updating it in line with product or process changes● collaborating with product, operations, and training teams to obtain and validate information● analyzing content effectiveness and initiating improvements in the structure, format, or knowledge platform

Challenges for three months:

● audit of the current knowledge base: analyze the structure, completeness, and relevance of the content, considering the specifics of agents’ work and types of customer requests; define a plan for further improvements● format unification: develop and agree on standardized templates for describing processes, scenarios, and action algorithms● content redesign: update and redesign at least 20 articles (from the list approved by the manager) and prepare an implementation plan for 30 more articles, with a breakdown by period (weekly, monthly)● knowledge testing: prepare and launch monthly tests to assess process knowledge in key areas

To achieve the results, you will need:

● at least 3 years of experience as a Technical Writer or Knowledge Management Specialist● experience in working with knowledge bases or documentation platforms (Confluence, Notion, etc.)● proficiency in Google Workspace and Atlassian tools (basic knowledge of HTML/WordPress would be an advantage)● experience in creating knowledge assessments (tests, quizzes, knowledge checks) based on described processes and materials● the ability to structure information and describe processes clearly and logically● result-oriented mindset — the ability to measure the effectiveness of created materials (via accuracy, engagement, knowledge usage, and departmental metrics)● excellent command of written Ukrainian and ability to present information clearly and concisely● proficiency with visualisation tools for action flows (Miro, FigJam, Lucidchart — would be a plus)● strong analytical and systems thinking skills● high level of self-organisation and accountability for results● understanding of customer service principles (would be an advantage)● English level: reading — Intermediate, speaking — Pre-Intermediate

How do you manage your working hours?

● Flexible schedule with required collaboration hours from 11:00 to 16:00● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

How will you level up your skills at Uklon?
● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers
Care and support
● Medical insurance in Ukraine● Paid therapy sessions with Pleso● Providing our soldiers in the Armed Forces with gear and medical supplies● Gamification, gifts, giveaways and partner discounts● Sports events and corporate team buildings● Wellness programs with emotional well-being workshops● Relaxing massage weeks in the office● Promo codes for Uklon rides
Regular Sport Activities:
● Uklon Football – weekly● Uklon Online & Offline Yoga – weekly● Corporate discounts and partial compensation for sports activities.
Corporate social responsibility
Uklon is a socially responsible business and ranks among the Top 10 largest donors supporting the Defense Forces and humanitarian initiatives among Ukrainian businesses in the IT and telecommunications sector.

The total amount of Uklon’s financial support and investments, including the company’s corporate contributions and charitable donations from its founders, in support of the Armed Forces of Ukraine, volunteer movements, CSR projects, and charitable initiatives, amounted to over 230 million UAH for the period from January 2022 to July 2025. The company is also among the most responsible taxpayers in the IT sector, having paid 680 million UAH in taxes based on its 2024 operating results.

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