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Location
Ukraine/Remote
Direction
Operations
Experience
0.6+ years
Department
Customer Experience
Uklon is a product IT company which develops a leading ride-hailing service. Daily, Uklon expert team pumps up one of the largest infrastructures on the market of Ukraine and abroad ensuring the interaction between drivers and riders.
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive the industry together!
Join us as a Customer Care Specialist and work remotely.
Hiring process
Introduction and paid internship for 5-6 business days.
What our offer includes specifically for this role
work with products that you use yourself and see the results of your work
cooperation with a Ukrainian company that competes on equal footing with well-known global brands
work with modern tools used by leading IT companies (Google workspace, Binotel, slack, corporate CRM, Jira, Confluence) and company resources necessary to perform tasks and achieve goals
work in a self-sufficient team of professionals
opportunity for career and professional growth within the company
a company culture where everyone is important and valuable and has an impact on the processes
How exactly you can influence the developmentof the Company:
● processing requests from users through two communication channels – hotline and tickets● information support and consulting for customers and partners of the service● resolution of conflict situations
Challenges for three months:
● learn about the company’s products, processes and standards● master all the tools used by the department● be proficient in the processes at every stage of his/her work
To achieve the results, you will need:
● confident PC user● willingness to work with a large amount of information: ability to search the internal database● fluent communication in Ukrainian● own equipment and uninterrupted Internet
How do you manage your working hours?
● You determine a convenient time for yourself; However, in order to be efficient, we have business hours from 11:00 a.m. to 04:00 p.m.● You choose a convenient format by yourself (office/remotely/mixed), work from any corner of Ukraine and the world● 20 days off for personal needs and 10 days off due to illness (with remuneration)● day off on your birthday as a gift from the Company● day off for blood donation
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© 2024 UKLON LTD
All rights Reserved
© 2024 UKLON LTD
All rights Reserved