Uklon | Service Processes Optimization Specialist

Uklon is a product IT company which develops a leading ride-hailing service. Daily, Uklon expert team pumps up one of the largest infrastructures on the market of Ukraine and abroad ensuring the interaction between drivers and riders.
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive the industry together!

Join us as а Service Processes Optimization Specialist (Driver Operations) in Kyiv.

Hiring process

Introduction, test assignment and final meeting.
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40adiokum.anna - we’re here to help!

Drive with Us

What our offer includes specifically for this role

the opportunity to be in the business context, directly influencing the efficiency of the Driver Care team

being involved in the development of the Driver App functionality

a modern approach to process building using powerful IT solutions

the opportunity to enhance your skill set while working with the Uklon expert community

support for implementing your ideas and initiatives

regular performance & salary review

corporate culture where everyone is significant and valued and has an impact on processes

How exactly you can influence the developmentof the Company:

● analysing, identifying bottlenecks and implementing solutions to improve the efficiency of driver registration and interaction processes, as well as optimising communication workload (calls, chats)● participating in KPI analysis for experts, supervisors and projects to stimulate growth and productivity● participating in business metrics analysis (CAC, LTV, ARPU)
providing analytical support in report creation (developing and submitting technical specifications for report development)● collecting, consolidating and analysing data to identify trends, growth opportunities and support strategic decisions and the driver base● actively participating in and providing operational support for projects aimed at expansion (20+ regions where driver registration takes place, individual entrepreneur project, referral program), and measuring the effectiveness of implemented changes in terms of their impact on growth● engaging in cross-functional collaboration (marketing, product teams) to align efforts aimed at product development

Challenges for three months:

● immersing and conducting an initial analysis: familiarizing with the product, processes and company standards● mastering all tools used by the department● analysing and auditing existing metrics and KPIs● identifying key weak points and generating ideas and proposals for their improvement● developing and implementing initial initiatives for optimising or improving processes● providing operational support to 1-2 growth projects: engaging in operational support of one of the existing projects (e.g., registration, individual entrepreneur project, referral program or expansion to one of 27 cities), collecting the necessary data, analysing it and providing recommendations for improvement

Certainly, we will teach you, but it’s good to have:

● a category “B” driving license and own car, as well as proactivity in analysing the driver segment in the transportation sector (performing trips to study competitors and operational principles)● experience in customer service (contact centre, etc.)

To achieve the results, you will need:

● 2+ years of experience in process improvement roles● experience in developing and monitoring KPIs and business metrics for operational or growth initiatives● the ability to work with large datasets: collecting, structuring, analysing and generating conclusions for making growth-oriented business decisions● the capability of identifying market trends, driver behaviour and operational opportunities to stimulate growth● experience in project management: planning, organising and implementing projects● presentation experience and skills, the ability to communicate information clearly and understandably to different audiences (from agents to management)● practical experience in using specialised software for task management, documentation, data visualisation and collaboration (Jira, Confluence, Tableau, Miro, Canva, Google Workspace or their equivalents)● English - B1+

How do you manage your working hours?

● Flexible schedule with required collaboration hours from 11:00 to 16:00● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

How will you level up your skills at Uklon?
● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers
Care and support
● Medical insurance in Ukraine● Paid therapy sessions with Pleso● Providing our soldiers in the Armed Forces with gear and medical supplies● Gamification, gifts, giveaways and partner discounts● Sports events and corporate team buildings● Wellness programs with emotional well-being workshops● Relaxing massage weeks in the office● Promo codes for Uklon rides
Regular Sport Activities:
● Uklon Football – weekly● Uklon Online & Offline Yoga – weekly● Corporate discounts and partial compensation for sports activities.
Corporate social responsibility
Uklon is a socially responsible business and ranks among the Top 10 largest donors supporting the Defense Forces and humanitarian initiatives among Ukrainian businesses in the IT and telecommunications sector.

The total amount of Uklon’s financial support and investments, including the company’s corporate contributions and charitable donations from its founders, in support of the Armed Forces of Ukraine, volunteer movements, CSR projects, and charitable initiatives, amounted to over 230 million UAH for the period from January 2022 to July 2025. The company is also among the most responsible taxpayers in the IT sector, having paid 680 million UAH in taxes based on its 2024 operating results.

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