Jira Support Engineer Middle

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  • Location

    Ukraine

  • Direction

    IT

  • Experience

    2+ years

  • Department

    Information Systems

Uklon is a product IT company which develops a leading ride-hailing service. Daily, Uklon expert team pumps up one of the largest infrastructures on the market of Ukraine and abroad ensuring the interaction between drivers and riders. 
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive the industry together!

Join us as a Jira Support Engineer Middle

Hiring process

Introduction, technical meeting and final meeting.
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40t.anairam - we’re here to help!

Drive with Us

What our offer includes specifically for this role

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    improve your skill set in a team of experts in building business processes of a product company
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    opportunity to implement your own ideas within the scope of process automation projects in the company
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    develop a product that you use yourself and see the results of your work
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    quick decision-making and access to all necessary resources
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    regular performance and salary reviews
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    a company culture where everyone is important and valuable and has an impact on the processes

How exactly you can influence the developmentof the Company:

● troubleshooting, incident investigation, and resolving user issues in Jira and Confluence● designing, configuring and optimising Jira projects according to the needs of the teams (Permission Scheme, Issue Type Scheme, Workflow, Screen Scheme)● implementation of Jira integrations with other corporate systems (Slack, Service Desk, CI/CD, HiBob)● automation of processes using basic (Automation Rules) and advanced methods (REST API, ScriptRunner, Power Scripts)● development and support of scripts for automating repetitive tasks● performance monitoring and optimisation of automations in Jira, Confluence, and HiBob● Confluence administration and support: creating multi-level page structures, configuring macros, integrating with Jira

Challenges for three months:

● get acquainted with the organisation of the main processes and approaches to the work of the team● perform operational tasks independently, including:
- communication with users and related teams
- analysis of requests and requirements
- setting expectations for implementation
- implementing changes or troubleshooting● master the team’s current approaches to working with tools (Jira, Confluence, HiBob, GitLab, Python, REST API) and demonstrate knowledge of their functionality● propose and implement at least one improvement to any process or tool

Certainly, we will teach you, but it’s good to have:

● practical experience with the Jira REST API to set up data exchange between systems

To achieve the results, you will need:

● 2+ years of experience● in-depth knowledge of Jira and Confluence administration● experience in analysing, configuring and optimising business processes based on Atlassian Jira● experience in workflow automation (Automation Rules, ScriptRunner, Power Scripts or analogues)● experience in integrating Jira with other corporate systems (Confluence, Slack, Service Desk, CI/CD, etc.)

How do you manage your working hours?

● You determine a convenient time for yourself; However, in order to be efficient, we have business hours from 11:00 a.m. to 04:00 p.m.● 20 days off for personal needs and 10 days off due to illness (with remuneration)● day off on your birthday as a gift from the Company● day off for blood donation

  • How will you level up your skills in Uklon?

    ● in-house trainings, workshops, hackathons, knowledge sharing, etc.● corporate training● corporate library and subscriptions to information resources● attending webinars, lectures involving company speakers, etc.● personal/team budget for training● English lessons

  • Work (War) — Life Balance

    We are a socially responsible company, so we devote a lot of time to volunteering activities and regularly support team spirit outside of working hours: we take pleasure in exciting team building events, sports competitions, etc. We say no to routine and monotony, so we create the environment where you can really enjoy doing your job. We are fun to be with.

  • Health Care:

    ● corporate health insurance, including for members being abroad

If you are looking for a vibrant and ambitious product company aiming at development and global expansion, if you are interested in using the latest technologies and ready to further improve your expertise, join the Uklon team.

Send CV through the form:

Attach CV (.doc, .docx, .odt, .rtf, .txt, .pdf до 5Mb)

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If you have any questions, feel free to reach out to us at au.moc.nolku%40sboj

© 2025 UKLON LTD

All rights Reserved

If you have any questions, feel free to reach out to us at au.moc.nolku%40sboj

© 2025 UKLON LTD

All rights Reserved