Uklon | Jira Support Engineer Middle

Uklon is a product IT company which develops a leading ride-hailing service. Daily, Uklon expert team pumps up one of the largest infrastructures on the market of Ukraine and abroad ensuring the interaction between drivers and riders.
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive the industry together!

Join us as a Jira Support Engineer Middle

Hiring process

Introduction, technical meeting and final meeting.
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40arivalat.anaid - we’re here to help!

Drive with Us

What our offer includes specifically for this role

improve your skill set in a team of experts in building business processes of a product company

the opportunity to implement own ideas within the scope of process automation projects in the company

the opportunity to implement AI into the team's daily routine

develop a product that you use yourself and see the results of your work

quick decision-making and access to all necessary resources

regular performance and salary reviews

company culture where everyone is significant and valuable and has an impact on processes

How exactly you can influence the developmentof the Company:

● Incident resolution, troubleshooting, technical support of users in Jira and Conﬂuence● Configuring, optimising, and maintaining Jira projects: setting up permission schemes, issue type schemes, workflows, screens, custom fields● Setting up automations with Jira Automation● Maintaining scripts (Python) that automate repetitive or complex operations: collecting logs, transferring information to developers● Implementing and maintaining Jira integrations with internal and external systems● Documenting configuration changes, automations, instructions for tech teams● Collaboration with support, development, analytics, and other teams to improve internal processes

Challenges for three months:

● Adaptation to the way the team works: familiarisation with the organisation of key processes, roles of participants and approaches to interaction● Master operational activities at the level of independent task performance, including:● Communicating with users and related teams● Analysing requests, gathering requirements and assessing the feasibility of solutions● Setting clear expectations for timelines and implementation capabilities● Master the basic tools used in the team and confidently apply them in your work:● Process and documentation support systems (e.g., Jira, Conﬂuence, HiBob, etc.)● Integration, automation and debugging tools● Initiate and implement at least one improvement within a process, tool or internal support practice

Certainly, we will teach you, but it’s good to have:

● Experience with the Jira REST API to create integration or maintenance scripts (e.g. automatic task creation, data synchronisation)● Experience in integrating Jira with other systems (Conﬂuence, Slack, Service Desk, CI/CD tools), including connecting webhooks, handling payloads, setting up OAuth/API keys

To achieve the results, you will need:

● 2+ years of experience● Experience in setting up and maintaining processes in Atlassian Jira and Conﬂuence (creating/updating projects, workflow diagrams, custom fields, screens, notiﬁcations, etc.)● Experience in identifying and resolving incidents related to Jira/Conﬂuence (logging, analysis, troubleshooting, testing).● Experience with Automation Rules, or analogues for task automation● Understanding of the principles of working with Jira Service Management service projects, SLAs, queues, customer portals● Knowledge of English at Intermediate level

How do you manage your working hours?

● Flexible schedule with required collaboration hours from 11:00 to 16:00● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

How will you level up your skills at Uklon?
● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers
Care and support
● Medical insurance in Ukraine● Paid therapy sessions with Pleso● Providing our soldiers in the Armed Forces with gear and medical supplies● Gamification, gifts, giveaways and partner discounts● Sports events and corporate team buildings● Wellness programs with emotional well-being workshops● Relaxing massage weeks in the office● Promo codes for Uklon rides
Regular Sport Activities:
● Uklon Football – weekly● Uklon Online & Offline Yoga – weekly● Corporate discounts and partial compensation for sports activities.
Corporate social responsibility
Uklon is a socially responsible business and ranks among the Top 10 largest donors supporting the Defense Forces and humanitarian initiatives among Ukrainian businesses in the IT and telecommunications sector.

The total amount of Uklon’s financial support and investments, including the company’s corporate contributions and charitable donations from its founders, in support of the Armed Forces of Ukraine, volunteer movements, CSR projects, and charitable initiatives, amounted to over 230 million UAH for the period from January 2022 to July 2025. The company is also among the most responsible taxpayers in the IT sector, having paid 680 million UAH in taxes based on its 2024 operating results.

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