Uklon | UX Researcher Middle (Growth Team)

Uklon is a product IT company which develops a leading ride-hailing service. Daily, Uklon expert team pumps up one of the largest infrastructures on the market of Ukraine and abroad ensuring the interaction between drivers and riders.
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
Let’s drive the industry together!

Join us as a UX Researcher Middle

Hiring process

Introduction, interview with a team, test assignment and final meeting
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40yilamah.aisatsana - we’re here to help!

Drive with Us

What our offer includes specifically for this role

green light for experiments – freedom to implement and test new methods, approaches, and frameworks

high autonomy in decision-making and the ability to influence processes

no need to “sell” the value of research – the team already recognises its importance, so your ideas will have support

the opportunity to become part of a team that is creating one of the most technologically advanced products in the ride-hailing sector and developing the gig economy in Ukraine

working in the Company that is part of the international VEON group, represented in telecommunications, fintech, mobile, streaming, healthcare etc.

transparent system of growth in the Company, timely and regular Performance Review

annual bonus upon achieving Company goals

corporate culture in which everyone is significant and valuable and has an impact on processes

How exactly you can influence the developmentof the Company:

● conducting quantitative and qualitative research● explaining analytical data using qualitative research● conducting tactical research using various methods (moderated and unmoderated interviews, surveys, etc.)● formulating and generating hypotheses for improving user experience● closely collaborating with Growth Lead, QA, developers, PO, PM, data analysts and designers● systematising, storing and communicating results to key stakeholders

Challenges for three months:

● familiarizing with the product and company processes● successfully completing onboarding● participating (with support) in the first growth cycle● independently conducting the second growth cycle

To achieve the results, you will need:

● at least 2 years of experience in conducting quantitative and qualitative user research● user-oriented mindset and empathy – must have● experience in conducting moderated and unmoderated research● the ability in structuring information, organizing its storage and presenting it to colleagues● experience in working in a cross-functional team● skills in facilitating meetings and workshops● experience in stakeholder management● participating in participatory workshops● strong communication skills● experience in conducting research on the Ukrainian market – will be an advantage● experience in working with data (cleaning, aggregating, basic data visualisations) – will be an advantage● English language: reading – Intermediate, speaking – Pre-Intermediate

How do you manage your working hours?

● Flexible schedule with required collaboration hours from 11:00 to 16:00● Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

How will you level up your skills at Uklon?
● Internal knowledge sharing, mentorship programs, and training for soft & hard skills● Professional certifications for experts● Corporate library and subscriptions to information resources● Personal/team learning budget● Corporate discounts and сompensation for English lessons● Long-term training program for managers
Care and support
● Medical insurance in Ukraine● Paid therapy sessions with Pleso● Providing our soldiers in the Armed Forces with gear and medical supplies● Gamification, gifts, giveaways and partner discounts● Sports events and corporate team buildings● Wellness programs with emotional well-being workshops● Relaxing massage weeks in the office● Promo codes for Uklon rides
Regular Sport Activities:
● Uklon Football – weekly● Uklon Online & Offline Yoga – weekly● Corporate discounts and partial compensation for sports activities.
Corporate social responsibility
Uklon is a socially responsible business and ranks among the Top 10 largest donors supporting the Defense Forces and humanitarian initiatives among Ukrainian businesses in the IT and telecommunications sector.

The total amount of Uklon’s financial support and investments, including the company’s corporate contributions and charitable donations from its founders, in support of the Armed Forces of Ukraine, volunteer movements, CSR projects, and charitable initiatives, amounted to over 230 million UAH for the period from January 2022 to July 2025. The company is also among the most responsible taxpayers in the IT sector, having paid 680 million UAH in taxes based on its 2024 operating results.

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