Uklon | Customer Care Specialist

Join a team that’s been moving the city forward for the past two years — and still has plenty of challenges to tackle. Our mission is simple yet powerful: to change urban culture with technological solutions to everyday challenges.

Uklon is a product-based service IT company and the developer of its own online ride-hailing platform. Since April 2025, 97% of the company’s corporate rights have been owned by Kyivstar — the largest electronic communications operator in Ukraine and the part of the international VEON Group, a digital operator serving over 160 million customers worldwide. VEON provides services in telecommunications, ride-hailing, streaming, medtech, fintech, and other sectors. VEON shares are listed on the NASDAQ stock exchange.

Here, your expertise isn’t just part of the process — it’s what makes the difference. At Uklon, you’ll see the real impact of your work on millions of people, from how they move to how they experience the city. And to make your start with us even smoother, we offer a relocation package to help you settle in comfortably. Drive your career with us and be part of building what comes next.

Let’s drive the industry together!

Join us as a Customer Care Specialist

Hiring process

Online introduction and training (5 days).
In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40adiokum.anna - we’re here to help!

Drive with Us

What our offer includes specifically for this role

work in a team of experts

wide training opportunities, support for initiatives

opportunity to constantly improve your level by performing interesting tasks

company culture where everyone is important, valuable and has an impact on the processes

How exactly you can influence the developmentof the Company:

● work with the incoming line, communication in chats● information support and consulting for customers and partners of the service● conflict resolution

Challenges for three months:

● get acquainted with the company’s product, processes and standards● master all the tools used by the department● be able to navigate the processes at every stage of their work● qualitative elaboration of work tasks and goals● independence of decision-making in the area of responsibility● understand and navigate the processes of related departments● quality fulfilment of KPIs

To achieve the results, you will need:

● knowledge of Uzbek and Russian languages in oral and written formats is required● high level of communication skills, active life position, intelligence, competent speech, ability to adapt to the interlocutor● confident PC user● call centre experience will be an advantage● experience in handling inquiries in chats will be an advantage

How do you manage your working hours?

● 8-hour working day, from 9 a.m. to 6 p.m., Monday to Friday● cooperation in accordance with the legislation of Uzbekistan

How will you level up your skills in Uklon?
Education and development:
● Corporate library● Long-term training of managers● Internal knowledge sharing● Subscription to thematic resources● Corporate English lessons● Annual team budgets for training● Referral program
Care and support:
● Support for maternity and paternity leave● Paid sick leave● Sport activities● Corporate team buildings● Presents for holidays● Financial support with the loss of a relative.

Send CV through the form:

Questions, suggestions, or vacancy details — we’re just an email away.

Reach us at au.moc.nolku%40sboj