Uklon | Driver Care Lead

Uklon is a product IT company which develops a ride-hailing service. Daily, the Uklon expert team pumps up large infrastructure ensuring the interaction between drivers and riders.
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses and push our ideas!
Let’s drive the industry together!

Join us as a Driver Care Lead in Tashkent.

Hiring process

Introduction, first interview, test assignment and final interview

Drive with Us

What our offer includes specifically for this role

dealing with products that you use yourself and that reflect the results of your efforts

the opportunity to lead a team and have an impact on achieving the company’s strategic goals

collaboration with an international company that competes on equal footing with well-known global brands

professional growth and support from mentors

immersion in a corporate culture that considers every employee as significant and valuable

all the necessary resources and tools to effectively realise tasks, bring ideas to life, and achieve goals

How exactly you can influence the developmentof the Company:

● organising the work of the department (15 employees) in order to effectively perform the set tasks and achieve team results● coordinating and controlling the activities of Driver Care specialists, optimising internal processes where necessary/implementing new processes● effectively managing the team and processes, distributing workload and optimising costs● participating in the recruitment process● supporting and monitoring the training of Driver Care specialists to improve their individual and team performance● regularly monitoring the performance of Driver Care specialists, providing weekly/monthly updates to the company’s management team● monitoring and analysing reports on driver performance to make informed decisions for further development of the Driver Care direction

Challenges for three months:

● introducing 1-3 clear processes to help achieve the company’s strategic goals● proposing options for the department’s interaction with drivers to improve the quality of information transfer and product improvement● maximising product knowledge within the department● improving department productivity/efficiency metrics

To achieve the results, you will need:

● 1-2+ years of experience in a leadership role● 1+ year Project Management experience will be a significant advantage● previous experience in IT/start-ups (delivery, ride hailing) will be a plus● fluency in Russian; Intermediate English and above will be a plus● confident user of MS Office/Google Software: Excel, Calendar, Gmail, Google slides; (additionally good if you are familiar with Jira, Kanban, Miro, etc.)● CRM/reporting system skills● strong multi-tasking and prioritisation skills● strong leadership skills● high level of engagement/proactivity, willingness to initiate and implement new processes● willingness to take responsibility for the team, the department and its decisions● ability to make decisions under conditions of uncertainty/lack of information

How do you manage your working hours?

● 8-hour working day, from 9 a.m. to 6 p.m., Monday to Friday● cooperation in accordance with the legislation of Uzbekistan

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