Uklon | Driver Care Specialist

Uklon is a product IT company which develops a ride-hailing service. Daily, the Uklon expert team pumps up large infrastructure ensuring the interaction between drivers and riders.
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses and push our ideas!
Let’s drive the industry together!

Join us as a Driver Care Specialist.

Hiring process

Introduction and internship.

Drive with Us

What our offer includes specifically for this role

working with products that you use yourself and see the results of your work

co-operation with a Ukrainian company that competes with well-known global brands on equal footing

access to all internal tools and resources of the company necessary to fulfil tasks and achieve goals

work in a self-sufficient team of professionals

opportunity for career and professional growth

a company culture in which everyone is important and valuable and has an influence on processes

How exactly you can influence the developmentof the Company:

● driver-partner registration, servicing company drivers according to company standards ● information support of driver-partners (by phone, messengers)● counseling of driver-partners regarding the success of cooperation● control over the quality of service provision and compliance with the terms of co-operation by the driver-partner, increasing driver loyalty ● transfer information from driver-partners to related departments● co-operation with car fleets● analysis of the local passenger transport market, namely fares, classes of cars, quality of service● control over the direction of car branding● participation in the optimization and improvement of internal processes

Challenges for three months:

● free and productive use of all the tools used by the department● qualitative elaboration of work tasks and goals● independent decision-making in the area of his/her responsibility● understand and navigate the processes of related departments● performance of personal KPI

To achieve the results, you will need:

● at least 1 year of experience in full-time positions ● understanding of cars: makes/models, understanding of a car at a basic level, orientation by classes of car● confident PC user● ability to use messengers● willingness to work with a large amount of information: ability to search internal database● knowledge of oral and written Uzbek and Russian languages● ability to work with spreadsheets (Excel, Google Sheets) will be an advantage● at least 6 months of experience in similar positions (call centre, sales) will be an advantage

How do you manage your working hours?

● 8-hour working day, from 9 a.m. to 6 p.m., Monday to Friday● cooperation in accordance with the legislation of Uzbekistan

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